Business Schedules

Purpose

Business Schedules form is used to configure up to 100 weekly business schedules, which once assigned to Directory Numbers (DN) in the Call Rerouting form, switch the destination DNs from day to night mode and vice versa, using the destination's time zone. The assigned business schedule and its current business mode determines which Call Rerouting Always Alternative is chosen.

Use this form for the following tasks:

Programming Business Schedules

Conditions

There are 100 schedules available for configuration; each page displays 10 schedules.

Use the left/right arrow or the Go To: search option to navigate to the required schedule. If using the 'Go To' option, you can search by: business schedule number, business schedule label or page number.

For each schedule:
The default business mode for 24 hours of each day is Night1; however, not all hours need to be Night1 - you can "override" this setting for the required time periods with the Day or Night2 business mode.
You can define up to 15 Day/Night2 business periods (multiplications of 15-min time slots) per day, for each day of the week and a holiday.

NOTE: Use the Scheduler to designate holidays.

NOTE: You can program only one holiday schedule from the Scheduler form. There is no option to program multiple holiday schedules; instead you can manually add Day/Night1/Night2 periods to a holiday that cannot be covered by the holiday schedule.

Each business mode (Day, Night1, Night2) is identified by a different color.

To create a new business schedule, you can
select a blank record and configure the required time periods (see Business Schedule - Details), or
copy the content of an existing schedule to a blank record (see Business Schedules - Copy).

Field Descriptions

Parameter	Description	Default Value
Business Schedules
Business Schedule	Read-only, system-generated field. A list of 100 business schedule numbers (10 numbers per page). Click the row with the required number to open the selected schedule.
Business Schedule Label	A label (up to 25 alphanumeric ASCII characters) associated with a business schedule number. To create or change the label for the selected schedule: open the Change dialog box: double-click the required schedule OR select the schedule and click the Change button; enter the label, then click Save. NOTE: To configure more than one label at the same time, click the Change Page or Change All button, then enter all required labels and click Save.	Blank
Business Schedule - Details
Navigate to the desired day/time slots and add new or modify existing time periods as follows: Click a Night1 slot once or click, hold, and stretch it up or down to select the desired time period; the Add dialog box opens. OR Click a configured Day or Night2 period once to open the Change dialog box. OR Click and hold the last 15-min slot (marked with '=') of an existing Day or Night2 period, then drag it up or down to select the new desired time period. OR Click, hold, and move a Day or Night2 period to the new day and time location. In the Add or Change dialog box, configure the following fields, then click OK to update the schedule.
Type	Click Day or Night2 to select the new business mode for the selected time period. NOTE: Day and Night2 are the only options when adding or changing a time period. To change a time period back to the default Night1 mode, you must delete the selected period: press Delete in the Change dialog box.
Start Time	Enter the start time (hour and minutes, in 24-hour format) of the required time period.
End Time	Enter the end time (hour and minutes, in 24-hour format) of the required time period.
Create on	Click the appropriate button(s) to select the days of the week, plus the holiday, for which you want to add the configured time period. This option is available only when you are adding a new time period.
Business Schedules - Copy
Select the schedule that you want to use to create a new schedule, then click the Copy button. In the Copy dialog box, configure the following fields, then click Save.
Business Schedule	Enter the number for the new business schedule.
Business Schedule Label	This field is pre-configured with the source business schedule label. Edit the label as required.
Copy Calendar Entries	If you do not wish to copy the calendar entries to the new schedule, deselect the check box. Otherwise, leave the check box selected.